Most recent Guides & Videos

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2016 State of Waiting Line Management

The 2016 State of Waiting Line Management report offers unique insight into the queuing practices of 82 companies representing over a dozen different industries.

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The Queuing Technology Solutions Buyers Guide

This 25-page buyer’s guide will give you the inside scoop on some of today’s most powerful and useful queue management technology. And it will help you select the right technology for your specific business needs.

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Turning Your Queue into a Profit Center

Turning your queue into a profit center is about the products you sell and about the impact your waiting line has on customer satisfaction. Let this be your guide.

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Virtual Queuing Across Industries

This primer was created to help you see some of the many ways virtual queuing can improve the customer experience and improve your service efficiency.

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MOST RECENT BLOG ARTICLES

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3 Ways to Trigger Impulse Sales with Store Fixtures

3 Ways to Trigger Impulse Sales with Store Fixtures

Customers in your checkout queue are your captive audience. You have their time and their attention. Why not also have a share of their wallet? There is perhaps no better time to present your customers with products that will entice their spending impulse and capitalize on their intentions than in the queue. And there’

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4 Clear Cut Ways to Keep Wait Times and Service Rates on Track

4 Clear Cut Ways to Keep Wait Times and Service Rates on Track

Customers will only wait so long. And service agents can only work so fast. So, what’s the formula for keeping wait times in check and service rates moving along at a productive rate? Read on to find out.

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Queuing for the Entertainment Industry: 4 Ways to Keep Guests Engaged

Queuing for the Entertainment Industry: 4 Ways to Keep Guests Engaged

In the era of social media, customer reviews impact all businesses. Event venues, sports stadiums, museums, performance centers, theme parks, and other entertainment businesses are not exempt. In these venues, there is a high bar to reach when it comes to the guest experience and a high price to pay for a poor one. Aft

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4 Awesome Outcomes of a Well-Planned Queue

4 Awesome Outcomes of a Well-Planned Queue

It can't be emphasized enough that your queues/waiting lines are critical junctures in the customer experience. Business is quite literally won and lost when you ask customers to wait in line. Even a few minutes can make or break brand loyalty and a lifetime of sales from each customer.

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