Most recent Guides & Videos

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The Essential Guide to Optimizing the Passenger Journey

Our most recent guide offers action steps to help airports, airlines, and the TSA optimize the passenger journey and create a more enjoyable experience for travelers.

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Mastering the In-Store Experience

Our latest guide offers insights into the sometimes-overlooked aspects of the in-store experience, information on how these aspects impact your success, and solutions to set you on a better path.

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How to Install Bar Footrail

It's easy to install bar footrail when you have a plan. Let Lavi Industries simple "How To" guide you step-by-step through the process.

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How to Install Handrail

Use our handy step-by-step guide to make installing your next handrail project quick and easy.

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MOST RECENT BLOG ARTICLES

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3 Ways to Up Your CX with Better Queue Design

3 Ways to Up Your CX with Better Queue Design

Your customer experience (CX) is defined by the entire series of touch points leading up to and following your sales or service encounter. How can you incorporate queue management into the design of your customer journey to create a positive CX? Here are some ideas.

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4 Reasons Your Waiting Line is Scaring Customers Away

4 Reasons Your Waiting Line is Scaring Customers Away

Long lines can give the impression of a slow or otherwise unpleasant customer experience. The length of time customers are willing to wait in line is perhaps shorter than you might expect – sometimes just eight minutes. Here are four ways your queues might be scaring away potential customers.

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3 Easy Ways to Improve Customer Service with Your Queuing Strategy

3 Easy Ways to Improve Customer Service with Your Queuing Strategy

Your customer service experience can be the make or break in turning a first time guest into a loyal customer. And, your queuing strategy can play a key role in driving exceptional customer service. Here's how.

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Effective Queue Design, as Told by Your Customers

Effective Queue Design, as Told by Your Customers

When it comes to queuing, customers have expectations as to what the experience should look like. How can you design a queue that meets these expectations? Here’s what the literature says.

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