How can financial institutions upgrade the customer experience? Lavi’s technology solutions enhance linear queuing, letting customers know when tellers become available. This reduces yelling across your space, maintaining decorum and creating a less stressful environment for employees. Through virtual queuing solutions, we collect data before service to match your representatives with customers based on needs and expertise—so that they get in and out quickly. The result? Reduced wait-times, improved service delivery, and a more enjoyable experience.
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Take your single line queue to the next level. Lavi's wireless technology uses digital signage and station lights to streamline the way agents hail customers, optimizing service delivery, decreasing wait times, and improving the customer experience.
Discover Lavi Electronic Queuing
A quality retractable belt stanchion hides plenty of goodies within its depths, keeping waiting lines stable, secure, and effective. The fact that all of the benefits of a stanchion are not visible to the naked eye is a big part of its appeal. Explore this infographic to discover the anatomy of a stanchion.
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Studies have widely shown a negative correlation between wait times and customer satisfaction. When wait times are or perceive to be too long, satisfaction declines. It’s important to understand how customer satisfaction and loyalty might be impacted by the length and management of your queues.
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