General Returns Procedure
Before returning any item, please contact our customer service team at 800.624.6225 to validate that your materials qualify for
return. Once qualified, we will provide you with a Return Merchandise Authorization
number
(RMA) along with instructions on how and where to return the product.
We reserve the right not to accept merchandise returned after 14 days of the issuance of an
RMA. Lavi will not accept items returned without an RMA number.
Products Damaged During Shipment
If the packaging appears damaged on the outside, please refuse to accept it from the carrier
or make a notation on the proof of delivery slip that the items are damaged. If you do
accept a damaged shipment you must inform us immediately as claims for damaged goods must be
presented to the carrier within 24 hours of receipt.
Defective or Incorrect Products
Lavi will only accept a return if a Return Merchandise Authorization (RMA) has
been issued and the product is returned in the original packaging or adequate/protective
packaging. The products must be brand new (never used) in perfect condition and contain all
the contents shipped in the original order. Any item returned that is used or damaged will
not be eligible for a refund.
Custom items are only returnable if defective, damaged, or incorrectly processed by Lavi.
Summary of Non-Returnable Items:
- Custom items are non-returnable unless defective, damaged, or incorrectly processed by
Lavi
- Items that have been installed and are not brand new
- Items not adequately packaged
- Items received greater than 30 days ago
Restocking Fee Policy
Lavi products or general merchandise returned within 30 days of invoice date are subject to a
25% restocking fee plus the cost of freight for inbound and outbound shipping regardless of
whether or not a reorder is placed. This deduction will be made from your refund
automatically. Items returned after 30 days from the invoice date are subject to a higher
restocking fee or may not be returnable at all.
