Case Study: TSA Innovation Checkpoint
The TSA Innovation Checkpoint at Harry Reid airport is a showcase of queue management innovations—and it’s quickly setting the standard for airport organization, efficiency, and passenger experience.
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The TSA Innovation Checkpoint at Harry Reid airport is a showcase of queue management innovations—and it’s quickly setting the standard for airport organization, efficiency, and passenger experience.
ViewDetermined to improve their passenger satisfaction ratings at EWR, United approached Lavi to reduce stress and decrease wait times at security checkpoints, and improve the entire passenger journey.
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