Ann Arbor Animal Hospital Case Study

Ann Arbor Animal Hospital implements Qtrac Digital Waiting Line to manage increased patient load and facilitate social distancing.

Ann Arbor Animal Hospital is used to welcoming emergency and walk-in patients; but in the summer of 2020 the COVID-19 pandemic led to widespread retail and service-provider closures, which caused Ann Arbor Animal Hospital to experience a rapid influx in patients. Health and safety restrictions required patients to wait outside of the facility until their appointment, and the increase in patient load was leading to an increase in wait times. With average summer temperatures over 80° F, it wasn’t just becoming an inconvenience to their patients, but a health risk as well. Ann Arbor Animal Hospital knew they needed to change their appointment process, and fast. Read the Case Study to learn more.