Transform the Public Experience


Want to eliminate hour-long queue times—and raise your public profile? Lavi’s public sector solutions help courthouses, utility companies, the postal service, DMVs, and other government agencies serve more people in less time. Manage your traffic flow (and boost staff morale!) with linear and virtual queuing technology, directing people to available personnel, enabling advance pre-scheduling, and transforming the customer experience.

Make visiting your agency a breeze, not a chore. Reach out today for more information!

TECHNOLOGY SOLUTIONS

Queue Management Technology

Qtrac CF Call Forward Electronic Queuing

Take your single line queue to the next level. Qtrac CF's wireless technology uses digital signage and station lights to streamline the way agents hail customers, optimizing service delivery, decreasing wait times, and improving the customer experience.

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Qtrac VR Virtual Queuing System

Virtual queuing leverages technology to manage service queues and optimize customer flow by virtually placing customers into a queue for service from almost any web-enabled device. See how Qtrac VR can help your facility increase service efficiency and improve the customer experience.

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Why is Queue Management Technology in Demand?

In today’s increasingly competitive business environment, it is imperative that businesses evaluate their organizations for ways to better anticipate customer needs, improve processes, and increase efficiency. We look at 4 key reasons why queue management technology fits the bill.

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How Mobile Changes the Virtual Queuing Game

With mobile-enabled virtual queue technology, customers and businesses can get (and stay) connected in multiple ways. In the Public Sector, virtual queue technology is increasing efficiencies while also empowering, impressing, and delighting customers.

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CUSTOMER FLOW & QUEUING

8 Timely Tips for Managing Heavy Foot Traffic

When heavy foot traffic is on your list of concerns, you need strategies you can count on to keep customers flowing through your venue, lines manageable in length, and safety high. Crowd control is the name of the game and we’ve got some proven tips to help.

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Retail Technology

The Checkout Queue

Case Studies

In-Queue Merchandising

Public Safety & Security

Use Cases

Patient Flow

Service Efficiency

How to Improve Queuing in the Public Sector

Wait time and the quality of the waiting experience can impact customers satisfaction and cause ripple effects of outward frustration, a stressful public environment, and reduced staff morale. We look at ways public facilities can improve service delivery and the customer experience.

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Putting Data to Work for a Better Queuing Experience

Customer data has grown to the point where it’s now a commodity. Many facilities find themselves inundated with data but struggling to find a way to make sense of it and, even more importantly, to act on it. In this article, we discuss ways to use this data to improve service efficiency and the customer experience.

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Customer Experience

The Guest Experience

Operational Efficiency

Product Focus

Railing Kits

How-To

Knowledge Base

Crowd Control & Queuing

The Student Experience

Need more information?

Call us at 1.888.285.8605 Monday - Friday 7 am to 5 pm, Pacific Time, or complete the form on the following page to contact us.

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