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Whether your goal is to establish a good first impression with prospective students, create a welcoming environment for visitors, or retain the good students you have, the campus experience matters. We've identified a handful of recurring problem areas and offer up some solutions.
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Your queue has a story to tell. Are you listening? Below the surface of your waiting lines lives a world of data that can offer powerful insights into the trends, patterns, and opportunities that can be used to optimize operations.
View![[Guide] 4 Ways to Optimize the University Campus Experience](/upload/BlogArticle/Optimize-the-Experience-featured.png?w=300&h=295&mode=crop "[Guide] 4 Ways to Optimize the University Campus Experience")
Cheering on your college football team on your home turf? Fun. Waiting in line 45 minutes to enter the stadium? Not so much. Colleges and universities increasingly compete on the basis of the student experience. How easily can students, staff, and visitors navigate the campus?
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From scheduling an appointment to waiting to see the doctor, waiting is an inevitable part of the patient experience. Fortunately, healthcare providers can architect a patient-centered queue management approach that lowers stress and drives satisfaction.
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Your customer experience (CX) is defined by the entire series of touch points leading up to and following your sales or service encounter. How can you incorporate queue management into the design of your customer journey to create a positive CX? Here are some ideas.
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Long lines can give the impression of a slow or otherwise unpleasant customer experience. The length of time customers are willing to wait in line is perhaps shorter than you might expect – sometimes just eight minutes. Here are four ways your queues might be scaring away potential customers.
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