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BROWSE LAVI INDUSTRY RESOURCES

5 Ways Retail Queuing Tech is Keeping Brick-and-Mortar in the Game

5 Ways Retail Queuing Tech is Keeping Brick-and-Mortar in the Game

From virtual queuing and call-forward systems, to footfall analytics and mobile queuing, technology is being applied to better manage all sorts of retail queues. Here are five ways retail queuing technology is helping to keep brick-and-mortar alive and well.

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BOPUS and Your Queuing Strategy (Yes, You Need One)

BOPUS and Your Queuing Strategy (Yes, You Need One)

In the consumers’ seemingly endless quest to have their cake and eat it too, buy online, pick up in store (BOPUS) has the ingredients shoppers are looking for. Not only can shoppers have the convenience of shopping online in the comfort of their own home, they can have their items today.

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4 Tips to Make Your Waiting Lines Hum Along

4 Tips to Make Your Waiting Lines Hum Along

How can you optimize your waiting lines for more hum, less humdrum? Here are four tips.

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What Current Research Says About Customer Experience

What Current Research Says About Customer Experience

Customer experience (CX) is a well-established factor that drives a businesses’ success.  A better customer experience means happier customers, positive word-of-mouth, greater brand loyalty--all translating to higher sales.

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How to Create Customer Delight with a Virtual Queue

How to Create Customer Delight with a Virtual Queue

It’s a simple fact that happy customers will stick around longer than unhappy ones. What’s not so simple is cracking the code of happiness. How can you make your customers happy? Is happiness enough or should we strive to go so far as to “delight” them?

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8 Ways to Transform the Student Experience on College Campuses [Infographic]

8 Ways to Transform the Student Experience on College Campuses [Infographic]

When it comes to providing a better experience for students across the campus environment, leaders must realistically look at how to empower staff to be more efficient. In our new infographic, we detail 8 ways to succeed.

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