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The sight of an unsightly queue can turn even the most faithful of customers on their heels to head for the exit. In fact, a study by Visa Contactless found 89% of people have left a shop or business because of an excessive queue. If your waiting lines aren’t worthy, you stand to lose immediate sales and long-term cust
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Today, we are proud to announce the official launch of our new website, making it easier than ever for you to find, understand, and implement the architectural railings, queue management, and crowd control solutions you need. The market, as well as customer expectations, are changing at break-neck speeds.
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The age of self-service is officially upon us as businesses across industries turn to kiosks to facilitate customer order-taking, ticketing, check-ins, check-outs, and an increasing array of other transactions.
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When it comes to waiting lines, and any queuing system for that matter, we look for ways to understand why lines form and what the waiting times may be, and to determine how many service agents or cashiers are needed to adequately handle the inflow. The overarching goal of queue management is to improve the customer ex
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You don’t love having to wait for service when you go places. Your customers feel the same way. Yet queues are notorious for wreaking havoc on a person’s day. Whether because the line was too long, too slow, too this or too that, if it’s making a negative impact on your customer’s day, something must change.
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Born in the mid-90s and later, the next generation of consumers is heading into their twenties as self-reliant “digital natives.” A recent IBM Institute and National Retail Federation (NRF) study found this generation is a unique group which has never known a world without the internet and mobile devices. Fluidly navig
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