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BROWSE LAVI INDUSTRY RESOURCES

3 Queuing Practices You Should be Implementing ASAP

3 Queuing Practices You Should be Implementing ASAP

Queue management is something just about every business must address. We explore 3 queue management practices—analytics, virtual waiting lines, and in-queue merchandising—that can boost your success.

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6 Practical Queuing Tips for Retail

6 Practical Queuing Tips for Retail

Perhaps no aspect of brick-and-mortar retail has a more dramatic impact on the customer experience than waiting lines. Whether waiting for a dressing room or checking out, customer satisfaction is greatly influenced by wait times. We explore 6 ways to improve the queuing experience.

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3 Key Components of Any Successful Crowd Control Strategy

3 Key Components of Any Successful Crowd Control Strategy

Crowd control is a loaded concept. It can involve everything from “controlling” crowds at a small community parade to crowd control at a large stadium. At either end of the spectrum, there are some basics to cover. Here we look at 3 components of a successful crowd control strategy when it comes to equipment:

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4 Decisive Actions You Can Take with Queue Analytics and People Counting

4 Decisive Actions You Can Take with Queue Analytics and People Counting

Across industries, queue analytics and people counting solutions are relied upon by businesses that prioritize service efficiency and the customer experience. The idea is to monitor the numbers and flow of customers in service queues and throughout a facility in order to improve business performance.

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5 Easy and Affordable Ways to Cut Your Wait Times

5 Easy and Affordable Ways to Cut Your Wait Times

Studies have widely demonstrated the negative effect of waiting time on customer satisfaction. The longer the wait, the less satisfied the customer. However, many factors that influence wait times are out of the direct control of business managers. We explore some factors that can be controlled.

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5 Qualities of Successful Queue Design

5 Qualities of Successful Queue Design

In our nearly 40 year history of working with queues, we’ve seen the good, the bad, and the ugly. We discuss 5 standout features of a successful queue design.

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