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BROWSE LAVI INDUSTRY RESOURCES

What Current Research Says About Customer Experience

What Current Research Says About Customer Experience

Customer experience (CX) is a well-established factor that drives a businesses’ success.  A better customer experience means happier customers, positive word-of-mouth, greater brand loyalty--all translating to higher sales.

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How to Create Customer Delight with a Virtual Queue

How to Create Customer Delight with a Virtual Queue

It’s a simple fact that happy customers will stick around longer than unhappy ones. What’s not so simple is cracking the code of happiness. How can you make your customers happy? Is happiness enough or should we strive to go so far as to “delight” them?

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8 Ways to Transform the Student Experience on College Campuses [Infographic]

8 Ways to Transform the Student Experience on College Campuses [Infographic]

When it comes to providing a better experience for students across the campus environment, leaders must realistically look at how to empower staff to be more efficient. In our new infographic, we detail 8 ways to succeed.

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4 Ways Curtain Walls Provide Effective Passenger Flow and Access Control

4 Ways Curtain Walls Provide Effective Passenger Flow and Access Control

Curtain walls are a go-to for airport security, facilities, and operations in areas such as customs and border patrol, airline gates, hospitality, and security. Here are four ways these architectural solutions help maintain a smooth flow of passengers while providing secure access control.

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4 Unbelievably Simple Ways to Show Customers You Care About Their Wait

4 Unbelievably Simple Ways to Show Customers You Care About Their Wait

Here are four unbelievably simple ways to improve the waiting line experience to show customers you value them and their time.

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5 Truths About Gen Z and How Your Queuing Strategy Must Evolve

5 Truths About Gen Z and How Your Queuing Strategy Must Evolve

Here are 5 truths that research has uncovered about Gen Z and our take on how each of these findings might impact your queuing strategy.

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