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BROWSE LAVI INDUSTRY RESOURCES

Queue Design and Worker Productivity: What the Research Shows

Queue Design and Worker Productivity: What the Research Shows

Do cashiers or service agents work faster or slower depending on how a queue is structured and the apparent length of the queue? A 2016 Purdue University study, Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time, sought to answer this question.

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10 Dos and Don’ts of Effective In-Queue Merchandising

10 Dos and Don’ts of Effective In-Queue Merchandising

In-queue merchandising has the dual potential to increase your profit per square foot by encouraging impulse sales AND to keep your customers occupied thereby reducing their perceived wait times. These two big wins are only possible with a well-devised merchandising strategy.

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5 Pro Tips for a Better Waiting Line Experience

5 Pro Tips for a Better Waiting Line Experience

Americans spend approximately 912 days waiting in line over the course of their lifetime. We explore 5 Pro tips to help shorten that time and improve the customer experience.

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3 Awesome Outcomes You Can Achieve with Queue Analytics

3 Awesome Outcomes You Can Achieve with Queue Analytics

Customers hate waiting. Make them wait too long and you’re bound to feel the negative effects on your business. We review 3 ways Queue Analytics can boost the customer experience and improve business performance.

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3 Queuing Practices You Should be Implementing ASAP

3 Queuing Practices You Should be Implementing ASAP

Queue management is something just about every business must address. We explore 3 queue management practices—analytics, virtual waiting lines, and in-queue merchandising—that can boost your success.

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6 Practical Queuing Tips for Retail

6 Practical Queuing Tips for Retail

Perhaps no aspect of brick-and-mortar retail has a more dramatic impact on the customer experience than waiting lines. Whether waiting for a dressing room or checking out, customer satisfaction is greatly influenced by wait times. We explore 6 ways to improve the queuing experience.

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