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3 Ways to Up Your CX with Better Queue Design

3 Ways to Up Your CX with Better Queue Design

Your customer experience (CX) is defined by the entire series of touch points leading up to and following your sales or service encounter. How can you incorporate queue management into the design of your customer journey to create a positive CX? Here are some ideas.

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4 Reasons Your Waiting Line is Scaring Customers Away

4 Reasons Your Waiting Line is Scaring Customers Away

Long lines can give the impression of a slow or otherwise unpleasant customer experience. The length of time customers are willing to wait in line is perhaps shorter than you might expect – sometimes just eight minutes. Here are four ways your queues might be scaring away potential customers.

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3 Easy Ways to Improve Customer Service with Your Queuing Strategy

3 Easy Ways to Improve Customer Service with Your Queuing Strategy

Your customer service experience can be the make or break in turning a first time guest into a loyal customer. And, your queuing strategy can play a key role in driving exceptional customer service. Here's how.

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Effective Queue Design, as Told by Your Customers

Effective Queue Design, as Told by Your Customers

When it comes to queuing, customers have expectations as to what the experience should look like. How can you design a queue that meets these expectations? Here’s what the literature says.

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4 Ways to Differentiate Your Brand with Queue Management

4 Ways to Differentiate Your Brand with Queue Management

Satisfaction is critical for conversion and how your customers experience the wait can make a big difference in how your brand is perceived. Make it your goal to improve the waiting experience with better queue management.

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Your Queue Management Strategy: A Self-Assessment

Your Queue Management Strategy: A Self-Assessment

Is your company reaping the rewards of a solid queue management strategy? Here are 9 critical questions to ask yourself.

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