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Customers in your checkout queue are your captive audience. You have their time and their attention. Why not also have a share of their wallet? There is perhaps no better time to present your customers with products that will entice their spending impulse and capitalize on their intentions than in the queue. And there’
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Customers will only wait so long. And service agents can only work so fast. So, what’s the formula for keeping wait times in check and service rates moving along at a productive rate? Read on to find out.
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In the era of social media, customer reviews impact all businesses. Event venues, sports stadiums, museums, performance centers, theme parks, and other entertainment businesses are not exempt. In these venues, there is a high bar to reach when it comes to the guest experience and a high price to pay for a poor one. Aft
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It can't be emphasized enough that your queues/waiting lines are critical junctures in the customer experience. Business is quite literally won and lost when you ask customers to wait in line. Even a few minutes can make or break brand loyalty and a lifetime of sales from each customer.
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Success in the hospitality industry is about far more than just filling seats and beds. Success today requires a holistic approach to treating each guest like a VIP. The baseline today may be more comparable to a gold standard in years past. And for guests who truly are your best, most loyal customers, you must ensure
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Nobody ever likes to wait. But when you're sick, hurt, or otherwise suffering, the wait becomes far less tolerable. For front-end staff at hospitals, clinics, and doctors' offices this presents one of the toughest challenges of all.
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