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5 Things to Keep in Mind When Switching to a Virtual Queue

5 Things to Keep in Mind When Switching to a Virtual Queue

Virtual queuing can be quite easy and affordable to set up but there are some things you need to think about before you make the switch.

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4 Ways to Reduce Perceived Wait Time up to 40% with Queue Management Technology

4 Ways to Reduce Perceived Wait Time up to 40% with Queue Management Technology

Learn how queue management technology can help cut perceived wait times up to 40% and therefore improve customer satisfaction.

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Top Solutions for Improving the In-Store Customer Experience

Top Solutions for Improving the In-Store Customer Experience

Discover how your store can perform better with a holistic approach to the customer journey. Explore the latest queue management technologies, crowd control and queuing solutions, store fixtures, and much more as you take a virtual journey through an optimized retail environment.

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3 Ways Mobile Queuing Supports a More Personal Shopper Experience

3 Ways Mobile Queuing Supports a More Personal Shopper Experience

Learn how mobile queuing can help you deliver a better, more personal shopping experience to your customers by allowing them to place themselves into a virtual waiting line, track the waiting process on their smart phone and return to the counter once alerted.

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Queue Design and Worker Productivity: What the Research Shows

Queue Design and Worker Productivity: What the Research Shows

Do cashiers or service agents work faster or slower depending on how a queue is structured and the apparent length of the queue? A 2016 Purdue University study, Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time, sought to answer this question.

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10 Dos and Don’ts of Effective In-Queue Merchandising

10 Dos and Don’ts of Effective In-Queue Merchandising

In-queue merchandising has the dual potential to increase your profit per square foot by encouraging impulse sales AND to keep your customers occupied thereby reducing their perceived wait times. These two big wins are only possible with a well-devised merchandising strategy.

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