636674816185388807636674816185388807636674816185388807636674816185388807 Case Study: The Airport of the Future

Case Study: The Airport of the Future

October 14, 2015Lavi Industries

DFW Takes the Passenger Experience to New Heights

Dallas/Fort Worth International Airport (DFW) serves approximately 174,000 passengers each day. Managing the flow of such a large volume of passengers is challenge enough. Add to this ever-increasing competition among airports for passengers and a leadership team that strives to build “the airport of the future” and the result is the DFW challenge.

Read this case study to discover how Lavi’s solutions are working to help DFW:

  • Reduce passenger stress at security checkpoints
  • Better manage wait times in queues throughout the airport
  • Optimize resource utilization and agent productivity Improve restroom cleanliness and resulting passenger satisfaction
  • Make the passenger journey as pleasing as possible

view full case study

Tell A Friend


3 Ways to Up Your CX with Better Queue Design


4 Reasons Your Waiting Line is Scaring Customers Away


3 Easy Ways to Improve Customer Service with Your Queuing Strategy


Effective Queue Design, as Told by Your Customers

best live chat