Lower Wait Times with a Single Line Queue

Make It A Single Line Queue [Video]

Last updated: April 08, 2013Perry Kuklin

Your goal is to design a queue that will cut wait times and increase customer satisfaction. Often the choice is between a single line queue and a multiple line queue. Which is more efficient? As one retailer recently discovered, a single-line queue reduces the total time spent in the checkout process, including less time spent waiting. This video breaks it down for you.

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