How DFW Airport is Taking the Passenger Experience to New Heights [Case Study]

October 21, 2015Perry Kuklin

Successfully guiding 174,000 travelers per day through the ins and outs of a large airport is challenging enough. Add to that the need to win the loyalty of passengers who have rising expectations for their travel experience. Now imagine your ultimate goal is to be at the top of your industry by creating an environment worthy of being called the “airport of the future.” This is the Dallas-Fort Worth (DFW) Airport challenge. And it’s the subject of our latest success story. Today we announce the release of our latest case study featuring our successful partnership with DFW Airport. Our solutions are currently being utilized throughout DFW to positively impact the passenger experience by reducing passenger stress at security checkpoints, better managing wait times in airport queues, and optimizing agent productivity. Our newest technology solution is also being utilized to improve restroom cleanliness at the airport. At security checkpoints, Qtrac iQ intelligent queue management system and digital signage from Lavi Industries helps avoid surprises in the queue while keeping passenger expectations in check. Qtrac iQ and Lavi’s QtracCF call-forwarding system are employed at Customs and Border Patrol to help DFW monitor queues and improve agent productivity. Airport-wide, magnetic bases, rigid rails, and tall posts from Lavi help manage queues and project a clean and modern look. Finally, Lavi’s new intelligent maintenance system, Qtrac iM, helps the facility maintenance team at DFW maintain restroom cleanliness and optimize resource utilization. We invite you to get all the details by downloading your copy of the full case study here.

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