636915204898779817636915204898779817636915204898779817636915204898779817 The Art and Science of Queue Management

The Art & Science of Queuing

June 29, 2012Perry Kuklin

In planning a queue, managers need to put right brain and left brain to use, meshing art and science to create an efficient and enjoyable process for all.

This 9-page guide is designed to help you think through the psychology of queuing and highlights trends that can help you extract more value from your line.
 

What's Covered in this Guide:

  • The Five Tenets of Queuing -- 5 key ideas that illuminate the "psychology of waiting"
  • Queuing Trends -- Latest best practices for extracting the most value from your customer's time in the queue.

download now

Tell A Friend

RECENT RESOURCES

Floor Socket 544 Installation Instructions

View

3 POVs on Queue Management for the Airport Industry

View

Stainless Steel Square-Post Railing Systems Catalog

View

4 Ways Virtual Queuing is Taking Hold in Retail

View
VIEW ALL RESOURCES