According to some estimates, in a lifetime the average person spends two years waiting in line.
The impact of these waiting lines on profits, public and customer satisfaction, and even public safety can be profound. For managers, “waiting in queue” implies a series of challenges and concerns, including productivity, customer service, and lost revenue. For customers, “waiting in line” can imply anxiety, boredom, and wasted time, among other feelings.
In this guide we offer 5 tips to make your waiting line more efficient.