Build Customer Loyalty by Showing Them You Care


Everyone wants to be treated like a VIP. Create a welcoming space with our classic public guidance products, such as velvet ropes, customizable belt stanchions, and elegant architectural railings. To deepen your relationship with guests, Lavi’s technology solutions gather data upon registration—so you can identify VIPs and go above and beyond to boost brand loyalty and personalize the guest journey. A true VIP experience, for everyone.

Align the queuing experience with your high-end reputation. Reach out today for a consultation.

TECHNOLOGY SOLUTIONS

How Queue Management Technology Improves Customer Service [Infographic]

Your queue is often the last horizon before a customer transitions from your business to whatever is next on their list. A good experience is a must to land your customer relationship on the loyal side. We explore queue management technologies that enhance the customer experience.

View Infographic

Virtual Queuing for Restaurants

You can offer your guests a better way to wait while setting your restaurant apart from competitors and reducing lost revenue from impatient guests walking away before they are seated. The answer is virtual queuing.

Read More

Why is Queue Management Technology in Demand?

In today’s increasingly competitive business environment, it is imperative that businesses evaluate their organizations for ways to better anticipate customer needs, improve processes, and increase efficiency. We look at 4 key reasons why queue management technology fits the bill.

Read More

Using Queuing Analytics Technology to Improve the Customer Experience [Infographic]

As someone who manages the queuing process for your business, you are challenged to move customers through the line at an optimal rate and to make the wait more enjoyable—or at least tolerable—for customers. Queuing Analytics technology can do just that.

View Infographic

CUSTOMER FLOW & QUEUING

Retail Technology

Queue Management Technology

The Checkout Queue

Case Studies

In-Queue Merchandising

Public Safety & Security

Use Cases

Patient Flow

Service Efficiency

Customer Experience

The Guest Experience

4 Tips to Create a VIP Guest Experience

Success in the hospitality industry is about far more than just filling seats and beds. Success today requires a holistic approach to treating each guest like a VIP. And for guests who truly are your best, most loyal customers, you must ensure you can identify and reward them accordingly with service above and beyond what is expected.

Read More

How to Loop Customer Feedback into Your Queuing Strategy

Footfall and queuing analytics systems can transform how we service customers. But do these tools really help you meet your customers’ needs accurately? How do you know? If you’re not including the customers in the conversation, you may need to revise your strategy.

Read More

Footfall Analytics Meets the Customer Experience

The data you can capture through footfall analytics is incredibly useful for future planning, but the real power is when this data can be put to use in real time to directly impact the customer experience. Today's footfall analytics systems can make this happen.

Read More

Waiting Line Fallout: What Makes Your Customers Leave?

A recent Walker study reports that by the year 2020 customer experience will overtake price and product as the key brand differentiator. Customers demand anytime anywhere service. If they must wait, they want to choose to do it on their terms. So what do customers want in order to stay? And why do they leave?

Read More

3 Ways to Improve Restaurant Customer Service with Virtual Queuing

More customers are a good thing for restaurants, but more customers often equates to longer wait times. And longer wait times equate to more opportunities for walk-outs, disappointed customers, and lost sales. Restaurants are turning to technology to help manage the customer experience.

Read More

Operational Efficiency

A New Way to Approach Facility Maintenance [Video]

Studies show that dirty or poorly-maintained facilities turn customers away and lead to negative word of mouth. It pays to invest in maintaining your restrooms for optimal cleanliness. But doing so can be a real drain on a wide range of resources. That's where Qtrac iM Intelligent Facility Maintenance steps in.

Watch the Video

Crowd Control & Queuing

The Student Experience

Need more information?

Call us at 1.888.285.8605 Monday - Friday 7 am to 5 pm, Pacific Time, or complete the form on the following page to contact us.

CONTACT US
best live chat