Valencia California, Aug 7, 2020 – Lavi Industries, a leading queue management and crowd control solution provider, announced today the release of a new case study and video describing the deployment of their Qtrac CF electronic queuing technology, and other queue management systems, into the checkout area of Smart & Final warehouse grocery stores. Amid the COVID-19 pandemic, and concerns over the health and safety of its customers and employees, Smart & Final partnered with Lavi Industries to create a safer, more efficient checkout experience, providing social distancing for customers and employees, and queue management best-practices to improve customer flow and decrease wait times.
Working within a tight deployment window, Lavi Industries implemented a queue management solution that integrated traditional crowd control fixtures, social distancing systems, and queuing technology to increase safety for customers and employees, while improving the efficiency of the waiting line. Within 3 weeks, the system was deployed in hundreds of locations.
At the heart of the queuing solution is a Qtrac CF electronic queuing system, which integrates digital signage and flashing cash register lights that signal the next customer to an open cash register. Paired with a single-line queue, the system keeps crowds from forming around registers and provides a safe, uncrowded access lane for traveling to an open register. A swing gate barrier, stanchions, signage, and floor stickers ensure additional social distancing as customers wait their turn.
“The case study helps to demonstrate how, with the right solutions, businesses can create a safe in-store environment for both their customers and employees,” said Perry Kuklin, Director of Marketing for Lavi Industries. “Additionally, the electronic queuing system increases customer flow and service rate, effectively reducing both real and perceived wait times,” added Kuklin. Download the electronic queuing case study.
