Studies show that people tend to over-estimate the time they spend standing in line. When the line feels “unfair” this wait time feels even longer and perceived unfairness can break an otherwise positive customer experience. Single line queuing instills fairness by enforcing a first-come first-served process. A single line can also reduce actual wait times by up to 30%.
Learn more about the benefits of single line queuing. Watch the video.
A more efficient hailing process increases customer flow and drives down average wait times.
Minimizing customer confusion about open positions reduces service lag and helps spread loads more evenly, increasing efficiency.
Powerful media capabilities create an opportunity to keep waiting customers occupied, a proven method for reducing the perception of passing time.
For retailers, Qtrac CF’s digital signage delivers marketing and advertising opportunities to a captive audience.
Qtrac CF is technology at its best. Simply mount the LCD, plug in the remotes and it’s good to go!
Qtrac CF easily integrates with our Qtrac Media Manager to offer advanced centralized media control and with our Qtrac iQ queue management suite for automated solutions and published wait times.
Customers appreciate a smooth and efficient process that results in shorter wait times and a less stressful experience.
No room for a large TV or Display? The Mini Qtrac CF is the perfect fit. Its compact display and directed audio target the head of the queue, instantly alerting the next customer to an open service position. It installs quickly onto any existing Beltrac stanchion, or choose the Mobile Powered Post option, featuring a rechargeable battery pack.
Post-Mounted
Surface-Mounted
Wall-Mounted
The Qtrac CF Flashing Light Controller can turn any light into a Qtrac Flashing Station Light.Between-queue advertising, in conjunction with a NeXtrac in-queue merchandising solution can increase impulse sales at checkout by as much as 400% as well as dramatically decrease perceived wait times up to 40%.
Learn more about NeXtrac in-queue merchandising.
Simply load your media onto a USB drive and slide it into an available slot on the Qtrac CF controller to start playing. Your media will continuously loop until a queuing prompt interrupts. When the queue message is finished the media resumes. For more advanced media control check out Qtrac Media Manager.
Qtrac CF’s multi-button remote allows service agents to call customers from up to 3 different lines/systems. For example, if an agent’s Customer Service queue becomes empty, she can start hailing customers from the Checkout line by simply pressing the second button on her remote, optimizing customer flow and service efficiency.
Qtrac CF’s Station Light Controllers can control almost any station light. And since lights are controlled individually, they can continue to flash even after the LCD queuing prompt has ended, keeping customers focused on where they are heading. Additionally, lights that are farther away can be set to flash for a longer period of time, giving customers time to reach their destination.
Qtrac CF’s language feature supports 2 audio prompts, one for each selected language, to play during each queue message. Real-voice audio files sound natural and clear, and can be set for any language. The Dual-Voice option rotates between a male and female voice to help prevent “voice fatigue,” the phenomenon where customers stop hearing repetitive audio.
Qtrac CF’s Z-Wave network is self-contained, so it won’t compromise or interfere with your other networks. Since it’s wireless there’s no cabling needed, making a Qtrac CF system simple and quick to install. Each remote acts as a repeater, extending the wireless mesh every time a new one is added, allowing for communication across great distances.
Qtrac CF is compatible with the full suite of Qtrac technology solutions. This enables Qtrac CF to be used in self-service queues and other automated solutions such as POS-controlled hailing. Additionally, when combined with Qtrac iQ, features such as real-time alerts, personalized messaging, and published wait times provide a powerful queue management solution.
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