A 10% - 30% decrease in actual wait times.
Up to 40% decrease in perceived wait times.
A 35% increase in service efficiency.
A 40% increase in sales at checkout.
Want to cut costs and increase revenue? Lavi’s queue management systems arm you with the proper insight and technology to create measurable efficiencies in service and customer flow. Qtrac virtual queuing frees up customers to shop, browse, and relax—instead of waiting. It's easy-to-implement, cloud-based software tools take the guesswork out of your queue management, monitoring customer waits, service, and operational efficiency with real-time alerts. Lavi's electronic queuing system transforms the customer journey into an ROI juggernaut, creating a powerful synergy between your queuing system and promotional messaging.
Lavi call-forward electronic queuing systems dramatically improve customer flow by increasing service efficiency, decreasing average wait times, and adding advertising and promotional opportunities right into the queue.
View Electronic QueuingQtrac virtual queuing system enhances service-oriented environments by freeing customers from waiting in line. Customers browse, shop, or just relax, dramatically reducing perceived wait times and improving the customer experience.
Go to qtrac.comCreate a seamless customer experience to develop brand loyalty and increase revenue. Lavi’s retail solutions help reduce wait-times, boost staff productivity, and leverage merchandising opportunities.
Explore Retail SolutionsMonitor operations and crowds to project future staffing needs and maximize productivity. Our transportation solutions optimize traffic flow and create operational efficiencies—eliminating the guesswork from team assignments.
Explore Transportation SolutionsAccurate service analytics help you continually evolve the patient experience. We use technology solutions, such as healthcare provider matching and virtual queuing, to simplify the process of receiving care—increasing efficiency and satisfaction.
Explore Healthcare SolutionsTransform the customer experience and make visiting your agency simple and stress-free. Lavi empowers you to serve more people in less time by managing queues effectively—raising your public profile and boosting staff morale.
Explore Public Sector SolutionsUpgrade the customer journey while elevating your bank, with linear and virtual queuing technology. By learning each customer’s needs upon arrival, you keep your staff prepared—so they can provide a personalized experience to increase retention.
Explore Financial SolutionsDon’t tell guests you care. Show them, by going above and beyond. Lavi’s advanced analytics tools provide insight on guests, so you can create a tailored, VIP experience for everyone.
Explore Hospitality SolutionsDeliver a fuller, more enjoyable experience. Combining traditional queuing solutions with cutting-edge technology, Lavi helps move people through your space to limit crowds—and actively engages customers to capitalize on in-queue merchandising opportunities.
Explore Entertainment SolutionsReduce crowds by integrating mobile and virtual queuing solutions. Lavi’s technology creates efficiency and simplicity for students, parents, and staff—to keep physical traffic flow low and school spirit high.
Explore Education SolutionsSouthwest Airlines Operations Forecasting found that Qtrac significantly improved their ticket counter efficiency over their standard practice.
Southwest Airlines
We wanted to improve our customer throughput in our Pro Shop so we called our longtime partner, Lavi Industries, for help. After installing Lavi’s Electronic Queuing System and their Merchandising System in our checkout line, we achieved an immediate improvement in customer flow while increasing impulse sales in the checkout line. The Lavi team made it a great experience by providing layout and design ideas, as well as managing a smooth implementation process.
Legends Hospitality Management - Cowboys Stadium
Discover the science behind queuing, explore ways to enhance the customer experience, or learn about new technologies to help optimize customer flow and manage your queues. Our extensive library of resources will help you uncover new ways to transform your business.
Learn how Qtrac iQ can turn your Beltrac stanchion into a virtual turnstile, allowing you to maximize efficiency, increase customer satisfaction, and improve the productivity of your queues.
ViewThis 25-page buyer’s guide will give you the inside scoop on some of today’s most powerful and useful queue management technology. And it will help you select the right technology for your specific business needs.
ViewIn real ways, Qtrac can optimize service delivery, increase efficiency, and ultimately improve the customer experience by using big data and analytics to automatically affect real-time changes in an environment where queuing is involved.
ViewCustomers can enter a service queue from virtually anywhere! Using a quick text message, customers instantly put themselves into a virtual line, then keep track of their progress using their personalized queue page.
ViewHaving customers waiting in line is instinctively a good sign for business. But Black Friday door buster deals and the latest iPhone releases aside, it’s pretty clear that most people like to avoid waiting in line—especially when the line is long. Long waiting lines tend to equate to wasted time and feelings of frust
ViewDiscover why many businesses today are trading in the “stand-in-line” model for a virtual queuing approach and offering customers an entirely different, more convenient, more enjoyable and productive way to wait.
ViewCall us at 1.888.285.8605 Monday - Friday 7 am to 5 pm, Pacific Time, or complete the form on the following page to contact us.
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