Looking to improve your customer experience and business results in 2016? Don’t overlook your queues. A surprising amount of business can be won and lost in the place where customers stand waiting. When you consider the fact that customer satisfaction (and therefore loyalty and sales) are influenced by the time spent waiting, it pays to pay attention. Here we present 16 queue management stats to help fuel your efforts to improve your queues and your business in 2016:
We hope you’ve found some inspiration to take your queue to the next level this coming year. Sources: http://www.huffingtonpost.com/vala-afshar/50-important-customer-exp_b_8295772.html /en/resources-detail/queue-management-infographic /en/resources-detail/5-queue-management-facts
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