Waiting lines within busy college and university campuses create more than trying situations for students and staff alike. Registrar offices, health centers, and counseling offices can quickly become breeding grounds for disorderly waiting lines and concentrated crowds of students. The challenges related to queue management often result in dissatisfied students, productivity hang-ups, and an inefficient overall use of administrative resources. Virtual queuing can change this experience for the better. Providing a simple, streamlined process effectively reduces, or eliminates, crowds, improves the quality of service provided, and reduces the costs associated with managing waiting lines. Let’s dive deeper – why virtual queuing is a game changer on campuses:
Take the example of course registration – where crowds of anxious students trying to enroll in required classes descend upon the registrar’s office and create incessant worry for administrative staff. The number of students needing guidance exceeds service availability and the building’s capacity to contain them. Often, employees are not equipped to handle the influx of students and spend more time controlling the waiting line than actually helping students. Virtual queuing eliminates these problems in 3 simple steps:
Virtual queuing is not a one-size-fits-all solution. The right system can be tailored to your department’s unique needs. For example:
With traditional waiting lines, it’s common for certain staff to end up with lengthy lines that keep them constantly busy, while others stand idle. A virtual queuing system makes it possible to equalize the distribution of responsibilities. When the physical queue is eliminated, staff downtime is kept to a minimum and students don’t have to feel like they picked the “wrong” line. Day-to-day tasks are also facilitated by virtual queuing’s ability to:
Operating as an SaaS, cloud-based platform makes virtual queuing easy to implement and a cost effective investment. You can avoid expensive server-based infrastructure where labor and maintenance costs pile up. Instead, the software runs on almost any existing internet-enabled hardware including PCs and mobile devices. Virtual queuing can enhance processes at any campus location where students need to wait to receive services. And it can be the ideal solution to disperse crowds of waiting students while simultaneously improving the overall quality of service provided.