Top Solutions for Improving the In-Store Customer Experience

It’s no secret that the world of retail is changing at a rapid pace. As it does, brick and mortar retailers have both an opportunity and an imperative to evolve the way they think about serving customers who are more empowered, connected, and well-informed than ever before.
 

To be successful, this evolution or perhaps even transformation, must consider the total store environment. The high expectations of consumers must be addressed at every twist and turn. One way to look at it is to think about your store environment as layers, each impacting the customer experience and the success of the business. These layers include:

• Pricing
• Product Selection
• Inventory
• Merchandising
• Customer Service
• Location
• Waiting Lines
• Entertainment
• Technology
• Security
• And more

Layer upon layer, the solutions and strategies you put in place ultimately drive total store performance.

For our part, Lavi focuses on helping retailers address some critical aspects of brick and mortar shopping: customer flow and queue management. Whether needing help from a store associate, waiting for a dressing room, picking up merchandise ordered online, or waiting to check out, the customer journey experience can have a great impact on customer loyalty and ultimately store performance.

To help you understand the many ways that customer flow solutions and queue management systems can layer together to enhance the customer experience and optimize service delivery, we are pleased to announce the launch of our virtual in-store tour.

The tour features an integrated retail environment, layered with a wide range of customer flow and queue management solutions that are designed to optimize your queues, enhance the customer experience, and improve overall store performance.

Check it out here:

Tour Lavi’s Queue Management Systems Across the Retail Environment