QtracCF Spotlight - Banking

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Last updated: March 02, 2017Perry Kuklin

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While ATMs are present at all banks to handle routine deposits, withdrawals or transfers, nearly every customer, at some time or another, will need to enter a bank for assistance with more complex transactions and services. Customers will need to stand in line and wait to receive personal assistance from a bank teller.

For years, banks have utilized a single, formalized queue – areas demarcated by posts and ropes or belts – to organize their customers into a single line to serve them in a first-come, first-serve basis. While the single line queue is the most efficient structure for serving customers, the common bank environment challenges its effectiveness.

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