We are pleased to announce the official release of the 2015 State of Waiting Line Management study. The report highlights findings on what businesses are doing to manage their waiting lines and improve customer service. The 2015 State of Waiting Line Management report offers unique insight into the queuing practices of 125 companies representing over a dozen different industries. It delves into how these companies approach merchandising, manage productivity, and improve customer satisfaction in the queue and how they plan to change in the months ahead. Key findings include:
For more information and to download a complimentary copy of the full report visit: /en/resources-detail/2015-waiting-line-management.