Customer Footfall, Behavior, and Queue Analytics
Get real-time and historical data that can truly improve the customer experience, optimize service delivery, and increase overall business performance. Qtrac iQ delivers actionable data that you can actually understand and use to drive costs down and revenue up.
Count customers with 99.5% accuracy, limiting “error creep” and ensuring accurate data, even in areas with changing light or temperature.
Discover trends and know your busiest (and slowest) hours, days, and seasons to help optimize labor scheduling and allocation.
Utilize actionable real-time data to align labor with actual traffic, optimizing service efficiency while improving the customer experience.
Recognize customer flow patterns and events such as a long queue, traffic blockage, or a customer surge and act immediately.
Know when a room, area, or queue has reached a specific occupancy level and trigger an alert or action to prevent safety hazards or service issues.
Understand customer behavior or service delivery throughout a space or in specific areas to help optimize both employee and business performance.
Optimize performance by identifying when and how often customers abandon an area or queue due to customer flow or service issues.
Monitor movement, direction, and dwell time to help manage unstructured queues, secure areas, access/egress points, or self-service spaces.
Accurately measure, monitor, and predict wait times in both structured and unstructured queues to help deliver an exceptional customer experience.
Monitor service time and manage efficiency to increase transactions per time period, optimizing service delivery and operational effectiveness.
Monitor customer arrivals to help predict service loads and manage labor allocation. Track and monitor service rates to discover training opportunities.
Automatically trigger processes or alerts based on customer flow or KPI events to help optimize performance metrics and business goals.
State of the art sensors, built into stanchions or mounted overhead, monitor customer activity and transform it into powerful analytics. Insights are delivered to you via dashboards, while customizable, real-time alerts let you act now, before issues get out of hand. And customers are kept in-the-know with published wait times.
Powerful, customized reports and dashboards provide simple to understand, actionable data and forecasts for optimizing service and customer flow.
Publishing expected wait times keeps customer expectations in check and helps balance service loads by directing customers to the best service areas.
Actionable, real-time alerts allow managers to head off problems before they escalate. Text-based or email alerts can be customized for any KPI.
Sensor built into Beltrac Retractable Belt Stanchion captures data eliminating the need for expensive installations.
Dual infrared beam break technology counts people, and senses speed and direction with over 95% accuracy.
No need for AC power. Rechargeable batteries in the post last up to 1 year.
Ultra low power Zigbee wireless communication securely transmits queue data.
No privacy issues.
State-of-the-art light and radar technology counts and tracks people with 99.5% accuracy.
Privacy is never compromised as with video, WiFi, or Bluetooth technology.
Sensor covers up to a 550 sq. foot area.
Shape recognition can differentiate between objects and people, and can even recognize family groups.
Employees wearing Qtrac tag bypass data collection.
Using Queue Analytics Technology to Improve the Customer Experience
Discover how Lavi’s solutions are working to help DFW create the airport of the future.
Let us show you how Qtrac iQ can transform customer behavior into powerful analytics. Complete the form below to request a demo:
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