Alagasco Case Study

Download
March 02, 2017Perry Kuklin

DOWNLOAD >

Alagasco (Alabama Gas Co.) recently underwent a service branch remodel to improve the efficiency and aesthetics of the customer service experience. The new space featured an elegant curve-shaped service counter with semi-private agent stations. The counter design added to the modern look of the service area, however, it also created unexpected challenges in the customer queue, including lack of visibility to available service agents and declining service efficiency. Alagasco consulted Lavi Industries to address the queuing challenge. Lavi experts recommended the QtracCF® electronic queuing system.

Tell A Friend

RECENT RESOURCES

4 Ways to Reduce Perceived Wait Time up to 40% with Queue Management Technology

View

Top Solutions for Improving the In-Store Customer Experience

View

3 Ways Mobile Queuing Supports a More Personal Shopper Experience

View

Queue Design and Worker Productivity: What the Research Shows

View
VIEW ALL RESOURCES
best live chat