Alagasco Case Study

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March 02, 2017Perry Kuklin

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Alagasco (Alabama Gas Co.) recently underwent a service branch remodel to improve the efficiency and aesthetics of the customer service experience. The new space featured an elegant curve-shaped service counter with semi-private agent stations. The counter design added to the modern look of the service area, however, it also created unexpected challenges in the customer queue, including lack of visibility to available service agents and declining service efficiency. Alagasco consulted Lavi Industries to address the queuing challenge. Lavi experts recommended the QtracCF® electronic queuing system.

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