Process Design: Corporate Flow
Management aggregates collected data and identifies performance trends, establishing clear goals for each operational area. Performance standards can then be implemented across the organization.
As passenger traffic continues to grow, airports and airlines are faced with the continuous need to find innovative solutions to keep up with demand. Whether at ticketing, screening, or customs, airport operations require sophisticated solutions that help increase passenger throughput while improving operational efficiency and ROI.
Meanwhile, passenger’s expectations continue to rise as they seek more transparency and efficiency from the travel experience. How can airports and transportation hubs deal with the ever-increasing pressure to lower wait times, increase passenger throughput, reduce operational costs, and improve the passenger experience? Technology can provide some answers.
Through state-of-the art sensor technology and automated electronic queuing, Qtrac queue management technology solutions increase service efficiency while dramatically improving the passenger experience.
By using a holistic approach, Qtrac manages the queuing experience by counting and tracking passengers as they move in, through, and out of the queue and into the service area. It automatically calls passengers to the next available agent, alerting the operations team in real-time when passenger wait times or service rates exceed preset thresholds.
Passengers view expected wait times through digital signage, keeping their expectations in check and reducing stress. And managers use real-time and historical dashboards and reports to align human resource allocation to meet service demand.
Through state-of-the art sensor technology and automated electronic queuing, Qtrac technology solutions increase service efficiency while dramatically improving the passenger experience.
Management aggregates collected data and identifies performance trends, establishing clear goals for each operational area. Performance standards can then be implemented across the organization.
Qtrac takes the guesswork out of queue management. Its powerful analytics tools let you track customer flow and operations, so you can identify issues and remedy them in real time. With advanced queue management technology working in harmony, you can boost productivity and revenue in one fell swoop.
State-of-the-art technology
limits "error creep" to ensure
accurate data, even in areas
with changing light or
temperature.
Unlike GPS, WiFi, or Bluetooth,
LiDAR (or light-radar)
technology ensures that
passengers' private
information is never collected.
Real-time text or email alerts
allow managers to head off
problems before they
escalate
Customized, real-time and
historical reports and
dashboards provide
actionable data for optimizing
service and customer flow.
A more efficient hailing
process increases customer
flow and drives down
average wait times.
Minimizing passenger
confusion about open
positions reduces service lag
and helps spread loads more
evenly, increasing efficiency.
Media messaging capabilities
keep waiting passengers
occupied, a proven method
for reducing the perception
of passing time.
Passengers appreciate a
smooth and efficient process
that results in shorter wait
times and a less stressful
experience.
Qtrac's hollistic approach leverages technology to boost service efficiency, operational effectiveness, and the passenger experience.
Call us at 1.888.285.8605 Monday - Friday 7 am to 5 pm, Pacific Time, or complete the form on the following page to contact us.
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