Studies show that people tend to over-estimate the time they spend standing in line. When the line feels “unfair” this wait time feels even longer and perceived unfairness can break an otherwise positive customer experience. Single line queuing instills fairness by enforcing a first-come first-served process. A single line can also reduce actual wait times by up to 30%.
Learn more about the benefits of single line queuing. Watch the video.
A more efficient hailing process increases customer flow and drives down average wait times.
Minimizing customer confusion about open positions reduces service lag and helps spread loads more evenly, increasing efficiency.
Powerful media capabilities create an opportunity to keep waiting customers occupied, a proven method for reducing the perception of passing time.
For retailers, Qtrac CF’s digital signage delivers marketing and advertising opportunities to a captive audience.
Qtrac CF is technology at its best. Simply mount the LCD, plug in the remotes and it’s good to go!
Qtrac CF easily integrates with our Qtrac Media Manager to offer advanced centralized media control and with our Qtrac iQ queue management suite for automated solutions and published wait times.
Customers appreciate a smooth and efficient process that results in shorter wait times and a less stressful experience.
Between-queue advertising, in conjunction with a NeXtrac in-queue merchandising solution can increase impulse sales at checkout by as much as 400% as well as dramatically decrease perceived wait times up to 40%.
Learn more about NeXtrac in-queue merchandising.