Valencia, California - Lavi Industries, the leading authority on queue management and crowd control, has released the results of its 2015 State of Waiting Line Management study. The report highlights findings on what businesses are doing to manage their waiting lines and improve customer service.
The 2015 State of Waiting Line Management report offers unique insight into the queuing practices of 125 companies representing over a dozen different industries. It delves into how these companies approach merchandising, manage productivity, and improve customer satisfaction in the queue and how they plan to change in the months ahead.
Key findings include:
More than 70% of retailers in the study utilize a single line queue. Among non-retail industry respondents, approximately 50% utilize a single line queue.
Almost 20% of respondents use electronic queuing.
Nearly 18% of all respondents use technology to monitor customer wait times, queue length, or other KPIs in their waiting lines.
Just 35% of respondents believe customers are happy with their company’s waiting line experience.
60% of respondents say they’ll likely or very likely consider a mobile waiting line app in the next 3 to 5 years.
For more information and to download a complimentary copy of the full report visit http://lp.lavi.com/waiting-line-report
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance, crowd control solutions, and queue management systems in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com.
Director of Marketing
Lavi Industries Inc.