Call Us: (888) 285-8605 Cart: Cart is Empty  
Crowd Control News
Saturday, April 29, 2017 
New Case Study from Lavi Industries Highlights Passenger Experience Improvements at DFW Airport
Lavi Industries Releases 2015 State of Waiting Line Management Report
Lavi Industries to Showcase New Queue Analytics and Merchandising Solutions for Retailers at GlobalShop 2015
New Guide Highlights Business Strategies for Improving the Customer Experience with the Latest Queue Management Technologies
Lavi Industries to Showcase its Latest Retail Queuing Technology at NRF 2015
Lavi Industries strengthens its Queue Management portfolio with new acquisition
Lavi Industries Partners With ZenGenius to Present The Future of Retail Store at Cultivate’14
New Guide Highlights 10 Tips for Successful Waiting Lines
Lavi Industries Launches Queue Builder Web App and Expands Resources for In-Queue Merchandising
Douglas County Implements QtracVR Virtual Queuing System to Expedite DMV Customer Service
Lavi Industries Introduces Infographic for Planning a Flexible and Effective In-Line Merchandising System
New Infographic for Retailers Highlights Why Merchandising Matters in the Queue
Technology can improve queuing experience

July 29, 2011 | Categories: Signage & Wayfinding

According to a recent report, the majority of retailers are using new technology to make the in-store experience better for customers and help cut down on queuing times.

The RSR Research report, cosponsored by Hewlett-Packard, revealed that 70 percent of merchants are using some kind of technology-based touch point to allow customers to take advantage of a wide array of information about products and services, while also getting checked out more quickly.

Fifty-seven percent of those surveyed said that they believed using devices such as tablets, smartphones owned by the store and PDAs were valuable, significantly higher than the 21 percent who answered the same way last year.

"Customers have raised the bar, and successful retailers realize that the traditional means of educating employees and interacting with customers is no longer enough," said Ray Carlin, vice president, Retail Solutions Global Business Unit, HP, in an announcement. "We provide a flexible store platform to help retailers deliver multichannel selling opportunities and a more engaging shopping experience."

In addition to HP, the study was also sponsored by Intel, NCR, RedPrarie and Sales Force, and aimed to find out how retailers felt about emerging high-tech machines such as self-service kiosks.

Related Articles
A quick history of signs 01/11/12
January is international wayfinding month 01/27/12
Phone Orders Call Now: (888) 285-8605
Web Site v1.0 (Build 7.3) (04/26/2017 09:18 AM) / Ready-Flex-Go v1.5 (Build 2.0)