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New Guide Highlights Business Strategies for Improving the Customer Experience with the Latest Queue Management Technologies

 
Complimentary e-guide from Lavi Industries explains intelligent queue management and its role in improving the customer experience.
March 03, 2015

Intelligent queue management.Valencia, California - Lavi Industries, a leading manufacturer of customer flow and queue management solutions, introduces its latest resource, The Ultimate Guide to Improving Your Queue and the Customer Experience. The free downloadable guide offers tips for effective queue management, reviews and compares popular queuing technologies, and demonstrates how to build a business case for intelligent queue management.

The guide promises ideas to better manage checkout lines, waiting lines, or any other physical queue. It focuses on intelligent queue management, in which the latest sensor technology is used to monitor the status of a queuing area and provide managers with actionable information. Systems can help businesses understand how queuing variables, such as average wait times, service rates, and arrival rates, impact the customer experience. The combination of technology to monitor the queue and resulting reporting dashboards results in real-time and historical insights.

“A queue, or waiting line, is a significant touch point along the customer journey,” explains Perry Kuklin, Director of Marketing at Lavi. “Without effective queue management, businesses can suffer lost sales and a tarnished reputation.”

Lavi’s guide explains how improvements to the queue and implementation of intelligent queue management technology can maintain the health of a queue so customers are happier, staff members are more productive, and business is more efficient. It further examines how businesses and organizations across industries are employing technology to speed waiting times, optimize service allocation, and predict future demand.

To download The Ultimate Guide to Improving Your Queue and the Customer Experience, visit http://lp.lavi.com/intelligent-queue-management-guide

About Lavi Industries

Based in Valencia, California, Lavi Industries is the premier provider of public guidance, crowd control solutions, and queue management systems in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com.

Media Contact:

Perry Kuklin
Director of Marketing
Lavi Industries Inc.
(661) 257-7800
perryk@lavi.com

 
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