Electronic Queuing Systems

Turn waiting into forward motion while engaging customers with on-screen messaging, brand moments, and promotions.

“With Lavi’s electronic queuing, we were able to significantly improve ticket counter efficiency.”

Southwest Airlines, Operations Forecasting

Electronic Queue Management Keeps Lines Moving

Lavi Electronic Queuing combines digital signage with wireless queue management to decrease time to service. Retail, healthcare, entertainment, and government operations rely on it for smoother, more efficient service.

Shorten Customer Waits

Move more customers to service points. Up to 30% faster.

Maximize Staff Efficiency

Reduce service lag by quickly guiding customers to the next open position.

Engage Your Customers

Turn idle wait time into engagement to reduce your customers' perceived wait time.

Turn Attention Into Action

Digital signage puts targeted messages, offers, or next steps in front of every waiting customer.

Simple By Design. Powerful In Practice.

See how Lavi Electronic Queuing works across service environments. Simple. Scalable. Dependable.

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Start With the Brains. The Style Is All Yours.

The Plug-n-Play system delivers the brains: the computer, light controllers, and remotes that run your queue. Complete your system with a TV and register lights that fit your space and brand. Or use your own.

Lavi Plug ‘n Play Electronic Queuing System

Get your queue live in minutes with a turnkey bundle. Includes the computer, Z-Wave communicator, station remotes, and light controllers. Add a display and register lights to complete the setup.

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Etched Panel Register Lights

Laser-etched acrylic lit by an LED strip in the color you choose at order. Fixed numbers for a fixed lane layout; custom fonts and graphics.

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Backlit Panel Register Lights

Backlit panel that reads across bright, busy floors. Swap the diffuser screen to change numbers or graphics; custom fonts, graphics and colors.

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TV display for electronic queue management systems

TV Monitor Kits w/Sound

Complete your system with an HD monitor featuring powerful integrated audio. On-screen arrows, numbers, and messaging guide customers to service while audio cues carry clearly across the floor.

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Let's Get You Started With Electronic Queuing.

Questions? We've got answers. Speak to an expert about your customer flow. Prefer to talk now? Call 1-888-285-8605, Monday - Friday 7 am to 5 pm, Pacific Time.

Electronic Queuing in-line form

Start Simple Or Build A Custom Electronic Queue

Choose a ready-to-deploy system or one for more complex environments. Either way, Lavi handles the details.

	Plug & Play System	Enterprise System
Best For	Single locations or smaller, straightforward setups.	Large-scale deployments, multiple locations, or complex environments.
Service Points	Pre-configured for 5 or 9 service points.	Supports any number of service points.
Setup	Pre-configured and ready to deploy. Just plug it in.	Fully customizable by Lavi and configured for your environment.
What’s Included	Includes computer, wireless controller, graphics/audio packages, and remotes (TV and station lights sold separately).	Tailored system components based on your needs.
Customization	Pre-set graphics and audio options.	Fully custom signage, audio, and queue logic.
Flexibility	Fixed configuration with quick setup.	Designed to adapt and expand over time.
	Buy Now →	Connect With An Expert →

Best For: Single locations or smaller, straightforward setups.
Service Points: Pre-configured for 5 or 9 service points.
Setup: Pre-configured and ready to deploy. Just plug it in.
What’s Included: Includes computer, wireless controller, graphics/audio packages, and remotes (TV and station lights sold separately).
Customization: Pre-set graphics and audio options.
Flexibility: Fixed configuration with quick setup.
: Buy Now →

Queue Management That's Trusted by Top Brands

Built for the Way Lines Actually Work

Lavi Electronic Queuing features are engineered for the real behavior of queues. Each one helps customers move faster and stay engaged throughout the wait.

Flexible Media Screen

Customers always know where to go. Digital displays feature clear audio, arrows, and messaging that guide customers to an open service point while keeping them engaged between prompts.

Universal Register Light Control

The right service point stands out instantly. Individually controlled register lights continue flashing as each customer approaches the service point, keeping attention focused on the destination.

Multi-Language Support

Real-voice audio messages sound natural and clear. Support for multiple languages (available with Enterprise systems) and an attention tone ensures that each customer knows when and where to go.

Multiple Queue Control

Staff keep lines moving as demand shifts. With multi-button remotes (available with Enterprise systems), staff can call from multiple queues, keeping service flowing even as traffic changes.

Lavi electronic queuing z-wave mesh network

Self-Contained Wireless Network

A dedicated Z-Wave wireless network (which won't compromise or interfere with your other networks) keeps devices in sync, with each remote extending coverage for reliable communication.

Lavi cashier station lights connected to an electronic queuing system at Walgreens

Add Register Lights to Every Service Position

Numbered lights at every service position flash when it opens, so the next customer moves without a wave from the cashier. Etched or backlit panels, pole, wall or portable mounts, built in the USA.

Explore Register Lights

Electronic Queuing in the Field

Turn On-Screen Attention Into Impulse Sales

Your electronic queuing screens promote products to waiting shoppers. NeXtrac merchandising fixtures put those products within arm's reach. Digital engagement becomes impulse buys without the customer ever leaving the line.

Explore Store Fixtures

Complete Your Queue Management System

Electronic queuing works on its own or as part of a complete queue system. Add physical stanchions, barriers, and signage to guide customers through every step of the journey.

Retractable Belt Stanchions

Create a clear, defined queue path from arrival to service. Retractable belts keep the line orderly, organized, and moving forward.

Explore Retractable Belt Stanchions

Post and Panel Barriers

Build reconfigurable barriers that separate queues, shape traffic patterns, and control access to service areas.

Explore Post and Panel Barriers

NeXtrac slatwall shelving merchandises the checkout queue at a Royal Farms convenience store.

Signage Systems

Add messaging at key decision points throughout your space to guide movement, reduce confusion, and improve flow.

Explore Signage Systems

Support and service

Support and Service for Your Electronic Queuing System

A dedicated Electronic Queuing Support and Service line answers questions about your lights, controllers and system: 888-528-4872, or [email protected]. The troubleshooting guide is one tap away; download it below.

Call 888-528-4872 Email [email protected]Troubleshooting Guide

FAQ

What is an electronic queuing system?

An electronic queuing system is a digital queue management solution that organizes physical lines and customer flow using displays, audio cues, and lighting to call customers forward, reduce wait times, and improve service efficiency.

How do electronic queuing systems work?

Electronic queuing systems either call forward customers from a single queue or assign customers a place in line via ticket, kiosk, or mobile device, and then use displays, audio cues, and lighting to call them forward and guide them to the next available service point.

What is the difference between electronic queuing and Lavi Intelligent Queuing?

Electronic queuing guides customers through the service process using displays, audio cues, and lighting, while Lavi Intelligent Queuing uses people-sensing technology and automated gates to direct traffic flow.

What is the difference between electronic queuing and virtual queuing?

Electronic queuing manages the queue on-site using displays, audio cues, and lighting to guide customers through each step, while virtual queuing allows customers to join a line remotely and wait without standing in a physical queue.

What components are included in an electronic queuing system?

Typical components include a computer with preloaded queue management software, digital display screens with audio, station remotes, register lights with controllers, and a wireless communication network that connects the system.

Are electronic queuing systems compatible with physical queue systems?

Yes, electronic queuing systems integrate with stanchions, signage, and barriers—pairing physical structure with real-time guidance to reduce staff intervention and improve flow.

What industries use electronic queuing systems?

Electronic queuing systems work in any environment with lines—especially where a single queue feeds multiple service points or traffic needs to be guided clearly, from retail and healthcare to transportation, banking, and government.

What are the benefits of electronic queuing systems?

Electronic queuing systems reduce perceived wait times, improve service efficiency, provide real-time visibility, and create a clear, fair order of service.

Configure Your Electronic Queuing System

Every business is different. Tell us about your space, your traffic, and your goals. We'll design a system that fits.

Call 1.888.285.8605