The Art and Science of Queue Management

El arte y la ciencia de hacer filas

Última actualización: June 29, 2012Perry Kuklin

In planning a queue, managers need to put right brain and left brain to use, meshing art and science to create an efficient and enjoyable process for all.

This 9-page guide is designed to help you think through the psychology of queuing and highlights trends that can help you extract more value from your line.

What's Covered in this Guide:

  • The Five Tenets of Queuing -- 5 key ideas that illuminate the "psychology of waiting"
  • Queuing Trends -- Latest best practices for extracting the most value from your customer's time in the queue.

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