LAVI INDUSTRIES RETURN POLICY

General Returns Procedure

Before returning any item, please contact our customer service team at 800.624.6225 to validate that your materials qualify for return. Once qualified, we will provide you with a Return Merchandise Authorization number
(RMA) along with instructions on how and where to return the product.
We reserve the right not to accept merchandise returned after 14 days of the issuance of an RMA. Lavi will not accept items returned without an RMA number.

Products Damaged During Shipment

If the packaging appears damaged on the outside, please refuse to accept it from the carrier or make a notation on the proof of delivery slip that the items are damaged. If you do accept a damaged shipment you must inform us immediately as claims for damaged goods must be presented to the carrier within 24 hours of receipt.

Defective or Incorrect Products

Lavi will only accept a return if a Return Merchandise Authorization (RMA) has been issued and the product is returned in the original packaging or adequate/protective packaging. The products must be brand new (never used) in perfect condition and contain all the contents shipped in the original order. Any item returned that is used or damaged will not be eligible for a refund.

Non standard items may only be returned if defective, damaged, or incorrectly processed by Lavi. Customer ordering errors for custom items are not eligible for a refund.

Summary of Non-Returnable Items:

  • Non standard items incorrectly ordered by customer
  • Items that have been installed and are not brand new
  • Items not adequately packaged
  • Items received greater than 30 days ago

Restocking Fee Policy

Lavi products or general merchandise returned within 30 days of invoice date are subject to a 25% restocking fee plus the cost of freight for inbound and outbound shipping regardless of whether or not a reorder is placed. This deduction will be made from your refund automatically. Items returned after 30 days from the invoice date are subject to a higher restocking fee or may not be returnable at all.

CORPORATE HEADQUARTERS

27810 Avenue Hopkins
Valencia, CA 91355

NEW YORK FACILITY

2 Geneva Road
Brewster, NY 10509

ny@lavi.com

Need more information?

Call us at 1.888.285.8605 Monday - Friday 7 am to 5 pm, Pacific Time, or complete the form on the following page to contact us.

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