Virtual Queuing System | Qtrac Queue Management by Lavi Industries

Easily manage customer
waiting lines and appointments

Deliver remarkable
customer experiences

Easily manage
customer
waiting lines
and appointments

Deliver
remarkable
customer experiences
Video title
Eliminate lines and crowds, creating a safer working environment.
Crowd Icon
Feet Icon
No more standing in long,
frustrating lines.
Manage walk-ins and appointment check-ins from a single UI.
Tablet Icon
SMS Icon
Receive service your way.
Monitor and control store occupancy.
Door Icon
Wait Icon
Grab a coffee, shop, or wait anywhere while you’re in the virtual line.
Qtrac on Tablet iPhone wait screen
Create an engaging,
personal experience.
Know in advance how long your wait will be.
Skip the wait with pre-scheduled appointments.
Communicate directly with service teams prior to being served.
Qtrac on Tablet iPhone wait screen
Work smarter, not harder.
Whether you're grabbing a curbside order, prescription, or planning service, use the queue list to work more efficiently.
Match associate skills to customer needs.
Anticipate customer needs using pre-collected data.
How It Works:
Drag the arrows to explore.
Phones using Qtrac Phones using Qtrac
Delight your customers.
Customers add themselves to a queue or check-in to their appointment by scanning a QR code or texting.

Additional information can be collected prior to service.

Customers track their wait on a personalized web page, and can communicate directly with the service team via SMS.
Empower your team.
Instantly see onscreen alerts, such as long wait times.

Quickly initiate actions such as calling, prioritizing, and transfering with a simple click.

Communicate directly with customers via SMS.
Laptop using Qtrac Laptop using Qtrac
Empower your team.
Instantly see onscreen alerts, such as long wait times.

Quickly initiate actions such as calling, prioritizing, and transfering with a simple click.

Communicate directly with customers via SMS.
Delight your customers.
Customers add themselves to a queue or check-in to their appointment by scanning a QR code or texting.

Additional information can be collected prior to service.

Customers track their wait on a personalized web page, and can communicate directly with the service team via SMS.
Phones using Qtrac
Delight your customers.
Customers add themselves to a queue or check-in to their appointment by scanning a QR code or texting.

Additional information can be collected prior to service.

Customers track their wait on a personalized web page, and can communicate directly with the service team via SMS.
Phones using Qtrac
Empower your team.
Instantly see onscreen alerts, such as long wait times.

Quickly initiate actions such as calling, prioritizing, and transfering with a simple click.

Communicate directly with customers via SMS.

Trusted across industries to improve the customer experience:
Altice Logo
Lufthansa logo
TD Bank logo
Temescal Wellness logo
US Cellular logo
Sunburst Pharm logo
"An easy-to-implement, enterprise-level solution from the experts in queue management." - Current Business User
"I love waiting my turn however I want. The service experience is awesome!" - End User
Qtrac on Laptop Customer waiting with mask
Help Your Customers
Protect customers & staff with social distancing and contact-free service.
Free-up wait time and create a more enjoyable customer experience.
Provide personalized service that creates more loyal customers.
Leave no customer behind! Cutting edge accessibility features ensure customers needing additional assistance have the best experience.
Qtrac on Laptop Customer waiting with mask
Grow Your Business
Improve efficiency with real-time alerts and historical reporting.
Increase productivity by automatically routing customers to specific associates based on service needs.
Deploy quickly with or without hardware.
Future-proof with the ability to add digital signage, chat, and more.
Take a deeper dive into virtual queuing:
Discover why many businesses today are trading in the "stand-in-line" model for virtual queuing and offering customers a more convenient, more enjoyable, more productive way to wait.
Offer customers a safe, frictionless, and personalized way to pickup from your business. With Qtrac Digital Waiting Line there's no app, no system integration, and no hardware; just great service.
Get Started Today
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