Easily manage
customer
waiting lines
and appointments

Deliver
remarkable
customer experiences

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Eliminate lines and crowds, creating a safer working environment.

No more standing in long,
frustrating lines.

Manage walk-ins and appointment check-ins from a single UI.

Receive service your way.

Monitor and control store occupancy.

Grab a coffee, shop, or wait anywhere while you’re in the virtual line.

Create an engaging,
personal experience.

Know in advance how long your wait will be.

Skip the wait with pre-scheduled appointments.

Communicate directly with service teams prior to being served.

Work smarter, not harder.

Whether you're grabbing a curbside order, prescription, or planning service, use the queue list to work more efficiently.

Match associate skills to customer needs.

Anticipate customer needs using pre-collected data.

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How It Works:

Drag the arrows to explore.

Delight your customers.

Customers add themselves to a queue or check-in to their appointment by scanning a QR code or texting.

Additional information can be collected prior to service.

Customers track their wait on a personalized web page, and can communicate directly with the service team via SMS.

Empower your team.

Instantly see onscreen alerts, such as long wait times.

Quickly initiate actions such as calling, prioritizing, and transfering with a simple click.

Communicate directly with customers via SMS.

Empower your team.

Instantly see onscreen alerts, such as long wait times.

Quickly initiate actions such as calling, prioritizing, and transfering with a simple click.

Communicate directly with customers via SMS.

Delight your customers.

Empower your team.

Instantly see onscreen alerts, such as long wait times.

Quickly initiate actions such as calling, prioritizing, and transfering with a simple click.

Communicate directly with customers via SMS.

Trusted across industries to improve the customer experience:

"An easy-to-implement, enterprise-level solution from the experts in queue management." - Current Business User

"I love waiting my turn however I want. The service experience is awesome!" - End User

Help Your Customers

Protect customers & staff with social distancing and contact-free service.

Free-up wait time and create a more enjoyable customer experience.

Provide personalized service that creates more loyal customers.

Leave no customer behind! Cutting edge accessibility features ensure customers needing additional assistance have the best experience.

Grow Your Business

Improve efficiency with real-time alerts and historical reporting.

Increase productivity by automatically routing customers to specific associates based on service needs.

Deploy quickly with or without hardware.

Future-proof with the ability to add digital signage, chat, and more.

Take a deeper dive into virtual queuing:

Don't Hate the Wait E-Guide

Discover why many businesses today are trading in the "stand-in-line" model for virtual queuing and offering customers a more convenient, more enjoyable, more productive way to wait.

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In-Store & Curbside Pickup

Offer customers a safe, frictionless, and personalized way to pickup from your business. With Qtrac Digital Waiting Line there's no app, no system integration, and no hardware; just great service.

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Get Started Today

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Easily manage customerwaiting lines and appointments

Easily manage customer waiting lines and appointments

Easily manage customer
waiting lines and appointments

Easily manage
customer
waiting lines
and appointments