Give your customers a better way to wait in line|.
What is virtual queuing?
Virtual queuing leverages technology to manage service queues and optimize customer flow by:
- Virtually placing customers into a queue for service
- Calling customers to be served
- Monitoring and managing customers and service allocation
- Optimizing wait times and service efficiency
Take the line out of waiting.
Are long lines impacting your customer experience and costing your business money? Studies have proven that, in general, as waiting time increases, customer satisfaction decreases. Virtual queuing is a powerful solution that can improve the customer experience simply by eliminating the physical line.
Disperse waiting crowds
Create a more pleasant waiting environment
Free customers to continue shopping while they wait
Decrease perceived wait times
Let customers arrive for service when you are ready to serve them
How does Qtrac virtual queuing work?
Key Features
Two-Way Text Communication
Texting allows customers to wait for service almost anywhere, and provides a convenient way to register for service, track their wait, and request more time.
Personalized Queue Display
Customers can enter a service queue from virtually anywhere using a quick text message, then keep track of their progress using their personalized queue page.
Mobile Service Agent App
Even service employees can be freed from a desk or counter. Using Qtrac VR’s mobile app, service agents can call and help customers from virtually anywhere.
Is virtual queuing right for your business?
Retail
Try virtual queuing on for size.
- Let staff focus on serving customers instead of managing crowds.
- Disperse crowds and free up more space for merchandise.
- Free customers to shop while they wait.
- Add multiple channels of communication to your customers.
Resources
Slideshow QtracVR: The Freedom to Wait, without Waiting in Line
Learn how QtracVR can free your customers to wait without the restrictions of a traditional waiting line.
Infographic Eliminate the Wait: How Virtual Queuing Creates Happier Customers
Across industries, businesses are choosing to address the tension around waiting lines by getting rid of them altogether. The result is a better customer experience.
E-Book Don’t Hate the Wait: How Virtual Queuing Can Transform the Customer Journey and Reshape the Way We Wait for Service
Across industries, businesses are choosing to address the tension around waiting lines by getting rid of them altogether. The result is a better customer experience.
Let’s plan your approach.
Request a consultation with a QtracVR expert.