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Crowd Control Solutions
Tuesday, May 23, 2017  
 
FEATURED
SOLUTIONS:
 
 
 
 

LEARN MORE ABOUT
THE PRODUCTS FEATURED IN THIS SOLUTION:
 
Qtrac Qtrac Electronic Queuing
 
Station Light Qtrac Electronic Station Lights
 
Beltrac Retractable Belt Stanchions

Testimonials
 
Lavi Industries offers an exceptional product to their customers, which made them an easy choice for our public guidance materials.

-Alaska Airlines

Your products are well designed with very good build quality, especially when compared to other products on the market.

-California Academy of Science

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Increasing Service Efficiency
with Qtrac® Electronic Queuing
PUBLIC GUIDANCE | CROWD CONTROL | ELECTRONIC QUEUING

Airport Queuing System
      

Qtrac Electronic QueuingThe checkout queue, arguably the area of greatest anguish for both retailers and customers, represents one of the most significant areas in the retail process. According to industry experts, retail success in the brick and mortar environment is achieved or lost at the checkout counter. Yet it is often overlooked.

The checkout counter is where a sale is completed or lost, and can significantly impact how a customer views a business. Increasing the efficiency of the checkout queue, decreasing service times, and creating a more pleasant queuing experience will have a dramatic effect on your business – reducing customer walk-aways, stimulating impulse sales, enhancing the shopping experience, and ultimately increasing the bottom line.

Qtrac Wireless RemoteElectronic Queuing Systems
One of the biggest hurdles faced by a checkout queue solution is the ability to keep customers moving efficiently to available service points. Too many solutions rely on store personnel having to wave or shout to hail a waiting customer.

Electronic Queuing systems, such as QtracCF from Lavi Industries, eliminate this efficiency bottleneck by using overhead LCD monitors to visually and audibly direct customers to the next available position. Responding to state-of-the-art wireless remote controls mounted at each register, QtracCF instantly displays open checkout positions, displaying an arrow and audibly announcing the open position. Field-proven to increase service efficiency by as much as 35%, QtracCF decreases wait times and dramatically improves customer and employee satisfaction.

Qtrac Station LightAdditionally, between queuing messages QtracCF can display advertising, promotional, or informational media. Targeting a captive queue audience has been shown to increase impulse sales when used in conjunction with in-line merchandising solutions such as NeXtrac. Furthermore, entertaining customers while they wait decreases perceived wait times by as much as 40%, adding to increased customer satisfaction, and improved customer loyalty and repeat business.

Measurable Success
Electronic queuing systems help to optimize customer flow. The result is efficient customer service and optimized queuing, especially during peak traffic periods.  These results are immediately measurable in terms of decreased wait times, fewer abandoned transactions, enhanced customer satisfaction, greater referrals and, at the end of the day, increased revenues.

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