Electronic Queuing - QtracVR Virtual Queuing System from Lavi Industries

QtracVR Virtual Queuing System

Increase service efficiency and customer satisfaction
with the latest technology in queuing systems. Qtrac VR
will enhance your customer’s experience by reducing
perceived and actual wait times through increased
service efficiency and effective digital signage.

Virtual queuing is effective at dispersing waiting crowds
and creating a pleasant environment. It frees customers
to shop while they wait, increasing impulse purchases
and decreasing perceived wait times. And it allows you
to communicate directly with customers via the ticket,
the LCD display, and text messaging.

Customers are called to the service window via LCD displays placed around the queuing area.


	Customers register at a kiosk for their desired service and receive a ticket that specifies their unique call number, the service for which they registered, and the estimated wait time.			While waiting for service, customers can relax, browse, or shop, helping to reduce perceived wait times and increasing overall satisfaction.
	Between queuing messages, or at all times if split screen mode is activated, the Qtrac monitor can display promotional stills or advertising videos.			Customers are called to service when the Service Agent clicks the service button on his screen. Agents can access the screen directly from their PC.