Superior customer experiences pay off for retail stores.

• 82% of consumers have stopped doing business with a company as a result of a negative experience.
• A positive experience influences not only where customers will buy, but how much they will pay. 55% of consumers became a customer of a company because of their reputation for great service and 85% of respondents said they would pay more to ensure a superior customer experience.

Source: Customer Experience Impact North America 2010

Lavi has the tools and expertise to help you.

Lavi Industries offers a full line of crowd control and queue management products that seamlessly integrate with each other and your existing store fixtures. Beyond products, we offer our expertise in creating a unique solution for your needs. As a trusted industry leader for over 30 years, we have helped specialty retailers, big box retailers, chain stores and other retail outlets engage, entertain and educate customers while improving the efficiency and profitability of their retail operations. We have the expertise to help you:

• Manage the psychological aspects of queuing to reduce perceived wait time
  • Enhance the customer experience
  • Reduce check-out line reneging and balking, avoiding lost sales
  • Increase impulse buys and margins
• Manage line flow to reduce actual customer wait time and improve productivity
• Reduce the cost of “sweethearting” theft by 90% or more
• Improve use of retail floor space with in-line merchandising and single-line queue solutions
• Generate metrics for improving line service and productivity performance
• Generate data to optimize staff levels
• Develop customer-centric, revenue-driven store layout solutions

Lavi Industries‘ Unique Experience Based Differentiation (EBD)

We practice what we preach. Our goal is for you to have consistently excellent experiences with Lavi Industries. Some of the things that make us a better partner:

• We are a one-stop resource for crowd control, public guidance and queue management solutions. Most products are in-stock and ready-to-ship. Whether you need in-line merchandising solutions, electronic queue management systems, directional and promotional signage systems, retractable belt stanchions or traditional post and rope stanchions we have a high-quality, value-priced product designed with you in mind.
• We have a team of retail experts who are ready to help you design a value-driven customized solution to meet your unique needs that will maximize your return on investment.
• We offer bi-coastal shipping to expedite your delivery and save you money on shipping costs.
• When you need something unique or custom, we are flexible and can deliver on time and on budget. Whether it is in-house 3D rendering of queue configurations or custom crowd control products, in-house print art production for signage and belt imprinting graphics or in-house polishing, finishing, and cutting of tubing and railing, Lavi Industries can accommodate you.
• We pride ourselves on offering world-class service and are ready to go the extra mile for you.
• We are proud of our products and stand behind them with the most generous warranties in the industry.
• Our products integrate seamlessly with each other and most major brands.

Lavi Industries is dedicated to bringing you quality crowd control, public guidance, queuing, signage and railing products that enhance your retail outlets as well as your bottom line. When you implement Lavi solutions in your retail stores, you lay the foundation for improving customer experience, improving efficiency, improving sales... and that sets you apart with a unique point of difference for your retail customer. Our commitment to quality and value is unmatched, and our retail industry experts are standing by to customize solutions for your retail operation. Call now at (888) 285-8605.