Experience the benefits of a single line queue.

Studies show that people tend to over-estimate the time they spend standing in line. When the line feels “unfair” this wait time feels even longer and perceived unfairness can break an otherwise positive customer experience. Single line queuing instills fairness by enforcing a first-come first-served process. A single line can also reduce actual wait times by up to 30%.

Learn more about the benefits of single line queuing. Watch the video.

Take your single line queue to the next level.

What is Qtrac CF?

Wireless technology that uses digital signage and station lights to streamline the way agents hail customers.

How It Works:

1
Audio and visual messaging instantly alerts the next customer in line
2
Alerts are triggered through wireless remote, POS transaction, or auto sensor
3
Auto-controlled station lights efficiently guide customers to an open service position

Why choose a Qtrac CF electronic queuing solution?

 

Decreases Average Wait Times

A more efficient hailing process increases customer flow and drives down average wait times.

 

Increases Customer Throughput

Minimizing customer confusion about open positions reduces service lag and helps spread loads more evenly, increasing efficiency.

 

Reduces Perceived Wait Times

Powerful media capabilities create an opportunity to keep waiting customers occupied, a proven method for reducing the perception of passing time.

 

Drives Impulse Sales

For retailers, Qtrac CF’s digital signage delivers marketing and advertising opportunities to a captive audience.

 

Installs Quickly and Easily

Qtrac CF is technology at its best. Simply mount the LCD, plug in the remotes and it’s good to go!

 

Integrates Easily with Other Qtrac Technology

Qtrac CF easily integrates with our Qtrac Media Manager to offer advanced centralized media control and with our Qtrac iQ queue management suite for automated solutions and published wait times.

 

Improves the Customer Experience

Customers appreciate a smooth and efficient process that results in shorter wait times and a less stressful experience.

Anatomy of a Qtrac CF electronic queuing system

A simple button push from the wireless remote triggers multiple events — a visual prompt such as an arrow or station number, an audio message, and a flashing station light.

Transform your queue even in tight spaces with the Mini Qtrac CF

No room for a large TV or Display? The Mini Qtrac CF is the perfect fit. Its compact display and directed audio target the head of the queue, instantly alerting the next customer to an open service position. It installs quickly onto any existing Beltrac stanchion, or choose the Mobile Powered Post option, featuring a rechargeable battery pack.

Qtrac Station Lights
help optimize customer flow

Post-Mounted
Station Light
Surface-Mounted
Station Light
Wall-Mounted
Station Light
The Qtrac CF Flashing Light Controller can turn any light into a Qtrac Flashing Station Light.

Boost sales with the power of
NeXtrac In-Queue Merchandising

Between-queue advertising, in conjunction with a NeXtrac in-queue merchandising solution can increase impulse sales at checkout by as much as 400% as well as dramatically decrease perceived wait times up to 40%.

Learn more about NeXtrac in-queue merchandising.

Key Features

  • Full-Screen Media

    Simply load your media onto a USB drive and slide it into an available slot on the Qtrac CF controller to start playing. Your media will continuously loop until a queuing prompt interrupts. When the queue message is finished the media resumes. For more advanced media control check out Qtrac Media Manager.

  • Multi-System Control

    Qtrac CF’s multi-button remote allows service agents to call customers from up to 3 different lines/systems. For example, if an agent’s Customer Service queue becomes empty, she can start hailing customers from the Checkout line by simply pressing the second button on her remote, optimizing customer flow and service efficiency.

  • Universal Station Light Control

    Qtrac CF’s Station Light Controllers can control almost any station light. And since lights are controlled individually, they can continue to flash even after the LCD queuing prompt has ended, keeping customers focused on where they are heading. Additionally, lights that are farther away can be set to flash for a longer period of time, giving customers time to reach their destination.

  • Multi-Language Support

    Qtrac CF’s language feature supports 2 audio prompts, one for each selected language, to play during each queue message. Real-voice audio files sound natural and clear, and can be set for any language. The Dual-Voice option rotates between a male and female voice to help prevent “voice fatigue,” the phenomenon where customers stop hearing repetitive audio.

  • Self-Contained Wireless Mesh Network

    Qtrac CF’s Z-Wave network is self-contained, so it won’t compromise or interfere with your other networks. Since it’s wireless there’s no cabling needed, making a Qtrac CF system simple and quick to install. Each remote acts as a repeater, extending the wireless mesh every time a new one is added, allowing for communication across great distances.

  • Qtrac Technology Integration

    Qtrac CF is compatible with the full suite of Qtrac technology solutions. This enables Qtrac CF to be used in self-service queues and other automated solutions such as POS-controlled hailing. Additionally, when combined with Qtrac iQ, features such as real-time alerts, personalized messaging, and published wait times provide a powerful queue management solution.

Learn More

Customer Experience Success Kit

Turn one of the least enjoyable parts of being a customer into one of the most successful.

Get the success kit >

EBOOK: Turning Your Queue into a Profit Center

Transform idle time into a more engaging and profitable experience.

Get the ebook>

Request a Demo

Let us show you how Qtrac iQ can transform customer behavior into powerful analytics. Complete the form below to request a demo:

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