Want to be known for the experience you create—even or despite the crowds? Lavi’s solutions streamline queues and generate additional revenue for event venues, sports stadiums, museums, performance centers, theme parks, and more. We combine traditional queuing products with leading-edge technology, inspiring your customers to give you a great review and come back for more. Move people efficiently—and offer them merchandise to delight and buy. With our robust analytics, you can track and communicate wait-times to manage guest expectations, giving them the freedom to plan ahead.
Make entertainment an all-consuming experience. Contact us today for a consultation.
Take your single line queue to the next level. Qtrac CF's wireless technology uses digital signage and station lights to streamline the way agents hail customers, optimizing service delivery, decreasing wait times, and improving the customer experience.
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Virtual queuing helps manage waiting lines and customer flow by virtually placing customers into a queue for service from almost any web-enabled device. See how Qtrac VR can help your facility increase service efficiency and improve the customer experience.
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Consider the three key components of most waiting lines: the customers, the waiting area, and the service area. Left unmanaged, these three components can collide to create a negative service experience. Now, what if you could know more about what’s happening with each of these components, in real-time?
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When it comes to crowd control and safety in places such as theme parks, sporting venues, airports, and other environments where people gather in large numbers, rapid deployment is essential. You need quick and easy ways to block, redirect, or establish the flow of guests.
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We discuss 4 ways to keep your guests engaged even during the not-so-fun times of waiting in line or navigating through a crowded environment.
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Stadiums, arenas, airports, and even popular retail environments naturally attract crowds. And while a certain level of stress associated with these crowded experiences is normal, the negative feelings associated with crowded waiting lines, crowded hallways, crowded everything—can quickly take over.
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Whether it’s dirty toilets, lack of toilet seat covers, or empty soap dispensers, a poorly kept public restroom can take its toll on customer satisfaction and your business reputation. Any business that caters to the public has to put time and energy into their restroom facilities. But how much time? And how much energy?
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Queue management requires you to juggle many variables. Not only do you have to keep your customers happy while they wait, but you also have to optimize the queue in ways that benefit your business most. How do you do this when there are so many other tasks that demand your attention on any given day?
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Stadium events are naturally going to be crowded. And while these crowds are an expected and exciting part of the stadium experience, patrons do expect and appreciate a well-managed crowd control approach.
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“Crowd control” is the prevailing term to define a major responsibility of facility management in stadiums and arenas. However, managing and assisting crowds—a practice known as crowd management—is a more proactive approach and often more effective.
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When crowds are "controlled" everyone can enjoy themselves and a business or event can be more successful. That’s why, in any venue – stadium or arena, conference center or airport, mall or amusement park – crowd control techniques play a vital role.
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