-California Academy of Science
QtracVR Virtual Queuing System
Increase service efficiency and customer satisfaction with the latest technology in queuing systems. Qtrac VR will enhance your customer’s experience by reducing perceived and actual wait times through increased service efficiency and effective digital signage.
Virtual queuing is effective at dispersing waiting crowds and creating a pleasant environment. It frees customers to shop while they wait, increasing impulse purchases and decreasing perceived wait times. And it allows you to communicate directly with customers via the ticket, the LCD display, and text messaging.
Customers register at a kiosk for their desired service and receive a ticket that specifies their unique call number, the service for which they registered, and the estimated wait time.
While waiting for service, customers can relax, browse, or shop, helping to reduce perceived wait times and increasing overall satisfaction.
Between queuing messages, or at all times if split screen mode is activated, the Qtrac monitor can display promotional stills or advertising videos.
Customers are called to service when the Service Agent clicks the service button on his screen. Agents can access the screen directly from their PC.
UPGRADED MONITOR Choose from 22", 32", or 40" LCD Media Displays.